The competitive future integrates ICT

The market widely views convergence as a major driver behind the emergence of new opportunities to increase revenue for communications service providers, as well as players in related industries.

Recent changes in consumer behavior underpin that view, leading to a broader acceptance of converged services by the consumer. This paper discusses the current state of evolution toward convergence and provides EDS’ future vision of convergence by extrapolating trends that are currently emerging or already visible upon the horizon.