Convergys, FDIC forge support deal

Convergys has inked a five-year agreement to provide customer management support to the Federal Deposit Insurance Corporation (FDIC).

The contract, to be undertaken with prime contractor Apptis, stems from a significant increase in calls to (877) ASK-FDIC, the FDIC's toll-free consumer assistance line, by concerned customers of the banking industry.

The financial crisis, which has driven a huge increase in call volume at the FDIC Call Center, caused Apptis to seek a partner that can support the higher volume of calls. Convergys customer service agents in the United States have begun taking FDIC calls within four weeks of the contract award.

Suggested Articles

Wireless operators can provide 5G services with spectrum bands both above and below 6 GHz—but that doesn't mean that all countries will let them.

Here are the stories we’re tracking today.

The 5G Mobile Network Architecture research project will implement two 5G use cases in real-world test beds.