Convergys has made available its latest release of Convergys CRM, powered by Microsoft Dynamics CRM 2011.
Convergys CRM 2.0 promises communication and utilities providers improved billing processes, customer service, and time-to-market for new revenue-generating services.
The solution combines and enhances Microsoft’s market Dynamics CRM platform with Convergys shopping and ordering, customer management, and account management -- which is pre-configured and dedicated to telecommunications, cable, broadband, satellite and utilities businesses, transforming customer service into sales.
Convergys CRM is also integrated with Rating & Billing Manager, so that billing information is seamlessly brought forward to enhance the customer service experience.