Customer loyalty, service usage driver

Telcordia's service management suite is a comprehensive solution that enables mobile operators to maximize their customers' service experience from the network core to the device. This offers a key competitive differentiator that helps drive customer loyalty and increase service usage.


The new product is developed as a critical business enabler that empowers operators to advance their service levels to directly respond to customer concerns.


This suite, already trialed at a Tier 1 European operator, allows operators to easily identify and fix complex, multi-layered network problems that result in failed services and proactively improve the customer experience by identifying potential issues as they develop and before they impact the customer.

Suggested Articles

Wireless operators can provide 5G services with spectrum bands both above and below 6 GHz—but that doesn't mean that all countries will let them.

Here are the stories we’re tracking today.

The 5G Mobile Network Architecture research project will implement two 5G use cases in real-world test beds.