Customer loyalty, service usage driver

Telcordia's service management suite is a comprehensive solution that enables mobile operators to maximize their customers' service experience from the network core to the device. This offers a key competitive differentiator that helps drive customer loyalty and increase service usage.


The new product is developed as a critical business enabler that empowers operators to advance their service levels to directly respond to customer concerns.


This suite, already trialed at a Tier 1 European operator, allows operators to easily identify and fix complex, multi-layered network problems that result in failed services and proactively improve the customer experience by identifying potential issues as they develop and before they impact the customer.