Customers fuel software sales growth

The global telecom software market will grow at a CAGR of 7.9% through 2014 and be worth $29.5 billion (€21.5 billion) by that point, Analysys Mason forecasts.
Spending on telecom support software will increase at twice the rate of worldwide economic growth over the next three years, fuelled by the need for new billing and customer care mechanisms, the research firm predicts.
Mobile will see the biggest spending increase, with broadband and business segments set to grow only moderately and PSTN service systems spending set to decline during the forecast period.
“Communications service providers in all markets are launching increasingly complex service offers, and require enhanced customer care, billing, service assurance and service fulfillment systems to support them,” principal analyst Mark Mortensen states.
The fastest growing segments of the market itself will be service delivery platforms and customer care – estimated to be worth $6.8 billion and $3.3 billion respectively by the end of the forecast period.
By this time, service delivery platforms are expected to have overtaken billing software as the segment with the largest overall market share.
Analysys Mason’s forecasts are some way higher than figures from IDC, released December, which predicted the global OSS/BSS market will grow at a more modest 3.8% to be worth $21.9 billion by 2015.