A new study conducted by Ernst & Young--not the normal source of telecom industry research--claims that operators are facing an explosive surge in the volume of data traffic within their networks, creating pressures and risks across their operations.
According to the firm, the Top Ten risks in its new Telecommunications 2010 report found that this data explosion is occurring at a time when operators faced an intensifying cross-sector battle for ownership of their customer relationships, as innovative technology and device providers enter their core market.
However, the top of the "worry list," according to Ernst & Young, was fear of losing ownership of the customer (for the second year running), with the failure to maximise customer value--new to the table this year--being the second largest risk. Article