Enhanced BSS/OSS system

Convergys has beefed up its Infinys ICOMS convergent BSS/OSS system, in a bid to significantly improve cable and DBS operators\' ability to deliver a superior service experience.

The enhancement, according to Convergys, will boost customer satisfaction, loyalty, and profitability, while supporting a model of reduced total cost of ownership.

Key features of the enhanced Infinys ICOMS include fast and accurate front-end, which accelerates customer interactions and increases accuracy by reducing the number of orders required to activate service, and streamlined screens that consolidate customer and account information onto a single screen, providing a single view of the most frequently referenced customer data.

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