Ericsson has added software from Tibco to its roster of OSS/BSS services as the Sweden-based vendor pursues its strategy of partnering with other vendors to tackle the growing challenges faced by telecoms operators.
Tibco brings middleware to complement Ericsson's service range in the areas of charging, billing, order management, product catalogue, customer relationship management and customer experience management.
"Tibco is a leader in infrastructure and business intelligence software and Ericsson is the leader in telecom services. Together we can present a portfolio of software and services that meets the changing needs of communications service providers," said Raj Verma, EVP of worldwide sales at Tibco.
Business intelligence software is of increasing important to operators as they seek ways of improving their competitive responses and reacting quickly to changes.
Tibco touts what it describes as the "two-second advantage", which it says refers to the ability to capture the right information at the right time and act on it pre-emptively for a competitive advantage.
"We believe there is value in developing global partnerships to help deliver a more comprehensive set of commercial offerings to our customers. Tibco is a trusted name in software solutions for this industry and we have the global scale, skills and consulting and systems integration expertise. Together we can transform operators' OSS/BSS solutions and enable communication service providers to become more cost-efficient and agile," said Paolo Colella, vice president and head of consulting and systems integration at Ericsson.
Ericsson reported strong development in OSS and BSS in its recent third-quarter results, when revenue from support solutions ballooned 30 per cent year-on-year to reach SEK3.1 billion (€332 million/$423 million), out of group net sales in the quarter of SEK57.6 billion. Ericsson also beefed up its OSS/BSS capabilities in the quarter after it completed the acquisition of MetraTech.
- see this Ericsson release
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