Europeans prefer triple play, but complain about QoS

A comprehensive survey of European consumers indicates that 40 per cent opt to purchase their Internet, phone and TV services as a bundle. The European Union Eurobarometer study, however, also indicates that one in four of those surveyed believes their Internet download/upload speeds do not match the conditions of the contract they agreed to, while a third say they have experienced disconnection problems. The report also notes that Slovenians, the Dutch, Greeks, the Spanish, Romanians and Austrians are increasingly worried about the cost of mobile calls, with Greek and Spanish consumers limiting their calls due to charges. With mobile Internet usage, those least concerned about the costs were residents from the Netherlands and Estonia, while people living in Belgium, Spain and Bulgaria are starting to keep usage to a minimum. Article (PDF)

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