Convergys has launched the Field Service Manager, which enables service providers to proactively manage their field service technicians and operations by optimizing service scheduling and enhancing delivery operations both internally and with their customers, suppliers, and business partners.
Increased dispatcher efficiency with intuitive user interfaces helps dispatchers maximize accuracy, reduce errors, and successfully manage a greater number of resources in the field.
The Convergys approach uses actual historical service provider cost and resource data to proactively predict service demand.
Service providers can then plan, schedule, and perform service delivery in a way that maximizes value - through decreased resource requirements and cost - across the enterprise.