Product support departments have moved beyond bug-fixing. They have evolved into organizations dedicated to maximizing the customer's business potential by orchestrating different segments under support services and adding the innovative ideas of support experts.
In fact, that's just like the fitness clubs that have come a long way from being 'just a gym' towards becoming advanced sports clubs promoting 'a healthy way of life'.
Innovation enables product support to continuously reinvent itself, its processes, its technology and its services in order to deliver the greatest value. Industry changes are enthusiastically embraced.
The availability of pioneering automated tools and social media channels has made it possible to deliver what customers anticipate from support.