Ghana mobile customers go on strike

Thousands of mobile phone users from Ghana hit the streets late last week in protest over alleged poor quality of mobile services across the country.
 
The protest, organized by the nation's Consumer Protection Agency and other customer rights groups, took place in the national capital, Accra, GhanaWeb said
 
And the groups have threatened to arrange another protest if quality is not improved.
 
As part of the protest, Ghanaians were encouraged to switch off their mobile phones from 6am until midnight on the day of the protest, during what the CPA dubbed the “Ghana Off Phone Day.”
 
The CPA alleges that, despite repeated complaints to telecom operators, regulators and lawmakers, nothing has been done to improve the quality of services offered to the public.
 
Operators including MTN, TiGo, Kasapa, Vodafone and Zain lost $6 million (€4.9 million) in revenue because of the mass switch-off, according to Xinhua.
 
Demonstrators ended their march at the Ministry of Communications, where a petition signed by the protesters was presented to deputy communications minister Nartey Siaw Sapore.
 
He assured the assembly that the government would take the petition seriously and take the necessary actions.
 
Ghana's mobile sector is surprisingly diverse considering the accusations. It is dominated by MTN Ghana, which has a market share of around 53%, Price Waterhouse Coopers said
 
Second-placed TiGo has 22.6% share, Vodafone Ghana 14% and Zain 8.6%.
 
The remaining operators, Kasapa and Glo, both have a mere 0.002% share.

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