Telekom Serbia, with help from HP Enterprise Services, has completed the first steps in a transformation of its operations and business support systems.
Telekom Serbia is gunning for increased agility, reduced costs and improved customer experience.
HP Solutions Consulting Services helped the company transform OSS functions including service fulfillment (activation of new customers on the network) and service assurance (detection and resolution of network problems).
HP provided a detailed transformation roadmap with a governance plan and a redesign of processes and organization for the network operations center.