HP releases CEM software


HP has released three new software solutions to help communications service providers manage the customer experience to create greater loyalty, especially among high-value customers.
As part of the HP Next-Generation Operations Support Systems (HP NGOSS) portfolio, the service assurance solutions enhance the quality of the customer experience by ensuring that all paid-for services are actually received.
These solutions include HP Service Quality Management, HP TeMIP Service Console and HP Unified Correlation Analyzer.
Each of these solutions addresses specific processes in the customer experience management life cycle, including detecting a potential problem, identifying the root cause, fixing the problem and preventing its recurrence.