Improving call center efficiency

Amdocs has released the Smart Agent Desktop, a comprehensive, agent-guiding solution designed specifically for companies with high-volume, high-attrition call centers that use multiple, disparate customer management applications.

 

Smart Agent Desktop unifies agent desktop applications and provides real-time agent guidance specifically addressing the vital needs in today's call centers, such as agent efficiency and cost reduction, revenue generation, and long-term customer satisfaction and loyalty.

 

Additionally, Smart Agent Desktop runs on Amdocs' Smart Client Framework, a new technology framework that provides a single, enhanced user interface for all front- and back-office employee desktop applications. 

Suggested Articles

Wireless operators can provide 5G services with spectrum bands both above and below 6 GHz—but that doesn't mean that all countries will let them.

Here are the stories we’re tracking today.

The 5G Mobile Network Architecture research project will implement two 5G use cases in real-world test beds.