"This survey demonstrates that service providers recognize that
The 100-person survey revealed that service providers currently face significant operational challenges when attempting to roll out new services such as VPN, IPTV and VoIP. The systems to support these complex new services are struggling to keep up.
Seventy-seven percent of service providers said legacy systems were unsuitable for meeting the needs of today's customers, and that these systems were not equipped to quickly introduce new services.
Issues such as a lack of visibility into business processes and systems, as well as shortfalls of legacy systems and data management have negative impact on cost, fallout rates and time to market.
Speed to market and complexity -- The survey concluded that rapid introduction of new services is a key challenge to service providers now and will continue to be over the next two years. While most service providers ranked reducing time to market as a high priority, a mere 34% of service providers can introduce new services in less than six months, with most new service introductions ranging from six to eighteen months.
Fallout rates continue to impact margins -- Fallout occurs when there is an exception in the service fulfillment process that needs to be processed manually.
Data accuracy and a single view of the network, service and customer - Seventy-three percent said data was insufficient to roll out new services, while 56% said inaccuracy of data was an impediment to rolling out new services. More than 70% of respondents cited a single view of the network, service and the customer as a key requirement for