New findings from Juniper Research show that the number of household bill payments made via PCs, tablets and mobiles will exceed 20 billion this year, representing approximately 16 per cent of all global consumer household bills. This trend is being driven by a growing consumer acceptance of transactional digital banking, and a sharp rise in mobile banking adoption overall. The report finds that usage will continue to increase over the next five years as consumers, especially Generation Y users, opt for a multiple and immediate channel approach and use the mobile channel increasingly to manage their accounts. Additionally, over the past 12 months, vendors have been working towards integrating a new channel into the mix--that of smart wearable devices. Release
