Comarch has been tapped to deliver a comprehensive set of BSS modules to help service provider KPN lower operational costs, improve customer satisfaction, and launch new services faster.
With the Comarch solution, KPN expects to lower operational costs in the long-term and improve customer satisfaction through error prevention and customer self-care functionalities.
Additionally, the solution is expected to lead to reducing time-to-market for new portfolio features and a significant efficiency improvement.
Apart from the implementation of the Comarch BSS Suite, the contract also covers such services as business analysis, migration and integration, as well as operational support.