LTE: TeliaSonera offers 'money back if not satisfied' with new dongle

TeliaSonera has launched its new LTE/3G/2G dongle with the commitment to offer subscribers their money back if they're not happy with the service.

This promise, which only lasts for 30 days after purchasing the new triple-mode dongle, comes after the company launched its LTE-only USB dongle that restricted usage to the few cities LTE was available in Sweden and Norway.

This new dongle--the Samsung GT-B3730 which support Windows and Mac operating systems, is said by the company to automatically switch between 2G and 3G, but is less happy with making the transition to LTE. TeliaSonera said that, until new software is available for the device at the end of this year, users need to temporarily shut down the connection and then re-connect to switch between 3G and 4G.

However, the company said that existing LTE subscribers could replace their old dongle modems with the new one at no cost, and would have access to a VIP customer support service. At present, TeliaSonera's LTE service is offered for the promotional price of SEK 359 per month until the end of the year; the normal monthly fee is SEK 599.

TeliaSonera has pledged to launch LTE in 25 Swedish cities by the end of this year, together with four cities in Norway. LTE is currently live in Stockholm, Visby and Oslo, with a pre-commercial network in the Finnish city of Turku also going live this week. These deployments will be followed by similar launches in Denmark and the Baltic countries of Estonia, Lithuania and Latvia where the company has subsidiaries.

For more on this story:
- read Telecompaper

Related stories:
LTE-to-HSPA hand-off demonstrated, courtesy of ST-Ericsson
TeliaSonera: Reduced latency is what sells LTE
Telia Sonera releases LTE user survey
NSN demos 100Mbps LTE at 75km range

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