Nespresso smartens up coffee machines with M2M

We’ve all heard of smart metering and other machine-to-machine (M2M) applications, but now get ready for the latest concept – smart coffee machines.
Switzerland-headquartered coffee machine maker Nespresso is embedding SIM cards from Orange Business Services in two new models, to enable remote monitoring and diagnostics. Information sent to Nespresso’s customer relationship centers will be used to schedule preventative maintenance on machines around the world, in a bid to improve the firm’s after-sales service.

Marco Zancolo, head of B2B channel at Nestlé Nespresso, says Orange’s track record in providing global M2M services across multiple industries was the deciding factor in awarding the contract. The operator’s experience proves it can “cope with our global requirements and can support us in future growth,” Zancolo says, adding that the carrier’s carrier’s ability to provide local support in Switzerland is “also very important.