Operators face continue decline in enterprise voice revenue

A new study has warned that mobile network operators will have to work hard to slow the decline in enterprise voice revenues in the face of technology that allows companies to bypass their more expensive services.

This is because fixed-mobile convergence, combined with VoIP, will allow corporate customers to reduce their voice spending by over 30%, according to a report published by telecom research firm Analysys.

'Companies are spending over 80% of their call bill on mobile services, and that is causing them to turn to new technology looking for savings,' Margaret Hopkins, the report's author said in a statement released to the media.

'Wireless gateways, VoIP and WiFi offer them ways of cutting this bill that are independent of the network operators. Operators need to come up with innovative services to minimize the revenue leakage.'

Among the key findings from the new report include:

-- Mobile operators should launch corporate home-zone services based on femtocells to reduce the demand for dual-mode cellular/WiFi phones that will take traffic and revenue away from their networks

-- Corporate communications managers gain most by combining corporate mobile packages with VoIP on WiFi and using dual-mode phones and wireless gateways to reduce roaming bills and fixed-to-mobile charges.

-- Dual-mode phones will account for 14% of handsets sold to enterprise customers in 2012 and there will be 4 million in use in Europe at that date.