Progress Software's ITM solution debuts

Progress Software has released its new Integrated Trouble Management (ITM) solution accelerator.
The ITM solution accelerator provides service providers with end-to-end management and rules-based problem resolution for customer initiated problems.
It also enables the preemptive identification of problems so that operations managers can limit or completely remove any negative impact on their customers.
Progress ITM enables service providers to manage and resolve issues quickly and consistently across boundaries, often before customers even realize they have a problem.