Report: UK mobile users paying over double what they need to

Mobile operators in the UK are selling customers contracts that cost on average 130 per cent more than they need to, according to a "mystery shop" report commissioned by consumer group Citizens Advice. Average monthly tariffs recommended by phone staff were £23.16 (€29/$33) -- more than double the price of the most suitable tariff found by the Citizens Advice research (£9.89). While the organisation did not find evidence of mis-selling, it said sales pitches were focused overwhelmingly on phone brands, which meant not enough attention was paid to the actual tariffs. Release

 

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