Rise of the Homeshored Contact Center Advisor

The economic downturn is forcing call centers to further reduce cost in reaction to customer demand for better valua at new, reduced cost. At the same time, call center operators see a rise in recruit and retention costs as they seek to get better agents. This paper looks at the options available to call center operators including the concept of homeshored contact center model.

Suggested Articles

Wireless operators can provide 5G services with spectrum bands both above and below 6 GHz—but that doesn't mean that all countries will let them.

Here are the stories we’re tracking today.

The 5G Mobile Network Architecture research project will implement two 5G use cases in real-world test beds.