Service delivery: The ultimate right first time challenge

BT, in collaboration with other technology partners and under direction of the London 2012 Organising Committee, has created a delivery process encompassing design reviews, functional testing, test events and full technical rehearsals, which together will ensure that London 2012 communication services are delivered right first time.
 
BT is building and running much of the communications services infrastructure for the London 2012 Olympic and Paralympic Games. In all there are 94 competition and non-competition venues throughout the UK. All will be all connected via the high-speed BT national network. The telecommunications services that BT will be providing encompass the WAN, MAN, LAN, TV, and OBS-supplied services. The scale of the challenge is breathtaking.
 
It's in the nature of the Games that the communications network must ramp up to full capacity from a standing start, handle demand peaks and troughs, and achieve 100 per cent reliability. Then it must be wound down just as quickly after the Closing Ceremony. Delivered on a cloud‑based, hosted IP platform, most services can quickly scale as required. BT has also created new design, delivery, and support processes. These will be applied to other large programs in the future.

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