Study: iPhones have higher text entry error rate

User Centric, a U.S.-based usability consultant company, said it finished a final study that examines the user experience of Apple's iPhone. It found that iPhones have a higher text-entry error rate than their hard-key QWERTY counterparts.

User Centric compared texting experiences of iPhone owners and non-owners across devices and collected information from 60 people who entered specific text messages and performed mobile device tasks. The firm tested 20 iPhone touch-screen owners, 20 hard-key QWERTY phone owners and 20 numeric phone owners. Users entered six fixed-length text messages on their own phones, while non-iPhone users punched in six messages on a test iPhone and a phone of another type. The Blackberry was the other phone for numeric users while QWERTYs used a Samsung E300.

iPhone owners entered text as fast as QWERTY phone owners but made more texting errors. Interestingly, comparing texting performance between iPhone owners and novices (non-owners) on the iPhone found no significant difference in error rates.

"While the iPhone's corrective text feature helps, this data suggests that iPhone users who have owned the device for a month still make about the same number of errors as the day they got it," said Gavin Lew, managing director with User Centric.

For more about the study:
- read this release

Suggested Articles

Wireless operators can provide 5G services with spectrum bands both above and below 6 GHz—but that doesn't mean that all countries will let them.

Here are the stories we’re tracking today.

The 5G Mobile Network Architecture research project will implement two 5G use cases in real-world test beds.