Amdocs is now providing support for service providers planning to take advantage of “Tera-play,” which is forecast to arrive by 2015, driven by the growing demand for ubiquitous connectivity and connected devices.
According to Amdocs, the related customer experience and bandwidth-consumption concerns will render service providers’ operations exponentially more complex and potentially very costly.
Considering this, service providers must have six necessary core competencies: ability to profitably manage unique, personalized and contextual experiences across trillions of devices and global access points, surface and act on customer intelligence to maximize revenue, ensure flexible pricing and dynamic offering composition, adopt non-traditional business models, contain the costs of supporting customers, and profitably manage network costs.
