Telefonica is seeking to improve its UK customer service by beefing up its quality assurance and testing (QAT) services.
The telco has hired NTT Data, a provider of consulting, systems development and outsourcing services, to conduct its QAT over the next three years. Telefonica aims to cut time to market for new technologies and services, and improve quality by eliminating problems before those services are supplied to customers.
NTT Data is set to provide testing services for Telefonica’s IT and network, with the eventual goal of offering a fully managed service to the telco.