Telefonica Moviles de Mexico has deployed the Telcordia Service Director, part of the Telcordia Service Management Suite, in both its Mexico and Central American mobile operating companies to help provide superior customer experience and stay ahead of the competition.
According to Telcordia, the Service Director's service quality management, comprehensive SLA monitoring, problem resolution and capacity management capabilities will help Telefonica Moviles Mexico improve its prepaid and postpaid mobile services and underlying processes to drive a superior customer experience - a key competitive differentiator in the market.