TelstraClear purchases QoS solution from Ascade

TelstraClear in New Zealand has purchased a test calling solution from Ascade that will allow the service provider to perform interactive and scheduled testing of voice, modem, fax, and ISDN call quality.

The solution includes a large range of quality parameters which are presented in real-time allowing TelstraClear to test currently implemented suppliers as well as potential suppliers to ensure the optimal QoS to its customers.

'Quality of service is very important to TelstraClear and the addition of the Test Calling solution from Ascade gives us a sustainable competitive advantage,' said Paul Partridge, International Business Manager at TelstraClear.

'We want to make sure that all traffic routed on our international destinations can be terminated with the quality our domestic and international customers expect. For TelstraClear, higher quality means our customers make more calls, talk for longer, and are less likely to churn. The Test Calling solution reduces the time spent testing routes, allows more testing to be done, and also reduces fault calls into our Call Centre and Network Operation Centre. The ability to schedule testing allows us to work around timezone differences between New Zealand and the rest of the world. The solution allows us to safely try out and take advantage of better-priced routes without sacrificing quality. All of these factors improve our customers' experience, make employees' jobs easier and more productive, and improve TelstraClear's profitability.'