Tribold and Logica have released an integrated solution based on Tribold EPM and Microsoft Dynamics CRM with a configuration specific to communication service providers (CSP's).
The solution platform for product management, order capture and customer relationship management (CRM) can be used as a baseline for implementations where one or both functions are required.
By pairing best-in-class telecommunications industry software with Microsoft software, the solution offers a flexible, end-to-end product life-cycle management, order capture and offer management, and CRM solution.
Integrating Microsoft Dynamics CRM with Tribold EPM will deliver customer care and centralized product catalog management based on a pre-integrated configuration for service providers.