Turkcell expands Huawei 5G R&D deal with customer service focus

Huawei's Turkish R&D centre

Huawei revealed that Turkcell Group signed a memorandum of understanding (MoU) to utilise the Chinese vendor’s customer relationship management services, as the operator aims to lay the foundations for deploying 5G technology.

The MoU covers the use of Huawei’s customer business partnership programme (CBPP), which the vendor explained will enable Turkcell to exploit its existing mobile infrastructure to meet growing demand for services including mobile broadband, video streaming, Internet of Things (IoT), and mobile payments.

In a statement announcing the MoU, Huawei said Turkcell’s decision to utilise its CBPP will enable it to get the most out of its current infrastructure investment, while paving the way to rollout profitable 5G services.

Turkcell Group CEO Kaan Terzioğlu said the operator opted to deploy Huawei’s CBPP as part of a focus on “strengthening Turkey’s software and hardware research and development capacity for future technologies.” The agreement builds on an existing 5G R&D deal, and positions Turkcell to cash in on a growing focus in the 5G community on “ecosystem partnerships”, the CEO said.

The operator’s current LTE network is already offering opportunities to developers to produce “new applications and services” and is “driving our country to new levels of growth and development,” Terzioğlu added.

Liu Hongyun, Huawei central Asia and Caucasia (CA&C) regional president, explained that the main goal of the CBPP “is to enhance key position business dialogue capabilities and explore new business domains.”

The customer programme is “designed to match our customer’s strategic objectives and support their success in achieving best business results both on the short and long terms,” Hongyun said.

Turkcell originally signed its 5G R&D deal with Huawei in August 2015, and has a similar agreement in place with the vendor’s rival Ericsson.

Huawei entered the Turkish market in 2003, and has since established its CA&C headquarters in the country.

For more:
- see this Huawei announcement

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