Amdocs ExTra (EXperience-driven TRAnsformation) is a business process framework for the customer experience-driven transformation of service providers. It combines the company's standards-based technology, consulting and implementation services and business process management best practices. Coupled with Amdocs' industry expertise and experience with large-scale transformation projects, Amdocs ExTra will enable service providers to transform their businesses to deliver an integrated, innovative and intentional customer experience.
The Customer Involvement Program will allow Amdocs to continue to evolve the framework and lead the definition of industry standards.