Vodafone Netherlands deploys Amdocs BSS
Vodafone Netherlands will deploy a business support system solution (BSS) based on Amdocs’ customer experience systems (CES) portfolio.
The Amdocs BSS provides a way for telecom companies to interact with customers on sales and services related queries, covering processes such as ordering, provisioning, and fulfillment and invoicing.
Vodafone Netherlands will implement the new BSS across all customer channels in a phased approach over the next few years.
"We expect this agreement to enable [us] to enhance our customers’ experience across all channels," said Ben Kocken, head of the company’s experience, transformation capability unit.