Vodafone's femto service goes intermittent

Having relaunched its femtocell service earlier this year, Vodafone would appear to be failing to match up to its new marketing slogan - ‘Only Vodafone can guarantee mobile signal in your home', following user complaints about unreliable connections.

Users that have spent £50 to acquire the Sure Signal femtocell are said to be experiencing intermittent connection problems that can last for several hours. The company has responded by stating that customers would ‘notice changes to their Sure Signal service for short periods of time over the last few days during planned maintenance upgrades'.

According to a report carried by The Register, Vodafone is experiencing problems with the integration of the internet-based femtocell service into its core network. The complexity surrounding this issue is thought to have prompted O2 to drop the deployment of femtocell products despite having run extensive trials, and few other operators in Europe have jumped to follow Vodafone's lead.

The company, which is now said to be heavily subsidising the Sure Signal product because of the benefits in customer satisfaction and subscriber acquisition, updated its back-office systems in January so that the service provisioning was fully automated. Previously, customers had to call Vodafone to register their mobile phone numbers on the femtocell, which was then manually set up by the call centre.

For more on this story:
The Register

Related stories:
Femtocells remain too expensive, claims Orange VP
T-Mobile to test femtocell interop - for 6 months
Slow uptake of Vodafone's Access Gateway triggers discounts
Femtocell unit sales to reach 25m in 2014

Suggested Articles

Wireless operators can provide 5G services with spectrum bands both above and below 6 GHz—but that doesn't mean that all countries will let them.

Here are the stories we’re tracking today.

The 5G Mobile Network Architecture research project will implement two 5G use cases in real-world test beds.