Denmark leads the way in Tutela’s new 2021 Global Mobile Experience Report, with the highest Excellent Consistent Quality at 86.16%.
The United States didn’t even make the top 30, placing 31st with a score of 70.71%. Canada performed better, scoring 72.15% and placing 28th globally.
Tutela said its Excellent Consistent Quality metric represents how often connections are good enough for demanding applications like 1080p video streaming, HD group video calling and real time mobile gaming.
By operator, TDC Denmark had the highest Excellent Consistent Quality at 90.37%, while T-Mobile Netherlands was in second place at 89.7%. Telenor Norway came in third at 88.88%, followed closely by Vodafone Netherlands at 88.48%.
From Asia, South Korean operator SK Telecom secured a place in the top five with a score of 87.84%.
Video streaming metric
A new metric in the report is Tutela’s Video Experience score, which was developed to gauge the quality of experience subscribers are getting and how well their expectations are being met while video streaming.
At an operator level, SoftBank Japan and Elisa Finland had the highest scores in this category, both obtaining 4.06 out of 5.
“With the world recovering from the global pandemic, mobile connectivity matters more now than ever before,” said Tom Luke, VP at Tutela, in a statement. “Mobile users need to trust that they can get a consistently good mobile experience, whenever and wherever they need it. Download speeds unfortunately do not show us the whole picture, thus Tutela has chosen to showcase operators providing the best mobile experience worldwide through our metric Excellent Consistent Quality, and our newest metric Video Experience. Our congratulations go to TDC Denmark and Softbank Japan for leading the world in these two metrics, respectively.”
Tutela noted that it’s no surprise the majority of the countries in the top 30 have advanced 5G deployments. Denmark’s TDC NET, for example, completed nationwide 5G deployment in December 2020, while Finnish operator Elisa’s 5G network covered 50% of the population in the country expanding to more than 100 locations.
To produce the report, Tutela said it used 2.3 billion speed and latency tests conducted on the smartphones of real-world users between August 21, 2020, and August 20, 2021.