Some Clearwire customers are seeking class-action status for a lawsuit against the operator that alleges the company's pre-WiMAX Internet and phone service is slow and unreliable. The lawsuit seeks an injunction against Clearwire to prohibit it from enforcing early termination fees (ETFs), which the customers assert is illegal, and from making false advertising about its service.
The complaint, filed in King County, Wash., alleges that "when [Clearwire customers] seek to cancel their Clearwire service because they discover that, in fact, Clearwire service is slow and unreliable (or for any other reason), the consumers learn that their long-term contracts contain an Early Termination Fee provision pursuant to which Clearwire charges a fee of up to $220 for canceling."
Clearwire spokeswoman Susan Johnston said that as a matter of company policy, Clearwire does not comment on pending legal matters.
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