Topic: customer satisfaction
T-Mobile introduced its team of experts (TEX) initiative about one year ago with the goal to ensure that when a subscriber calls T-Mobile customer service, he or she gets a representative that is familiar with that customer.
ASCI reports customer satisfaction with wireless services has increased 1.4% over the past year.
Verizon launched a plan for customers in Florida who are 55 years old and over. Now, the carrier is expanding that offering to two more states.
According to a new survey, most U.S. wireless postpaid customers are pretty satisfied with their current wireless provider.
Wall Street research firm Cowen and Company offered a glimpse into the kinds of customers who are signing up for Comcast’s mobile offering.
We’re roughly one year removed from the reintroduction of unlimited usage plans by Verizon Wireless and AT&T—and consumer opinions are in.
Verizon held onto its title of having the best network in the U.S. after a RootMetrics report ranked it at No. 1 for a record ninth time in a row.
T-Mobile’s executives discussed the company’s failed merger with Sprint with a tone that could best be described as wistful longing.
Jefferies significantly reduced its expected growth in wireless customer additions in the fourth quarter.
AT&T’s Glenn Lurie said that the carrier continues to support the “white glove” phone delivery service it launched in 2015 via partner Enjoy.