AT&T suffers nationwide 911 service outage

AT&T has had 911 outages before, which resulted in an FCC fine. (Getty Images)

AT&T suffered a nationwide service outage for about two hours early Tuesday that prevented AT&T cellphone customers from calling 911 or sending text messages. Service was restored later in the morning.

"Earlier this morning some wireless customers may have been unable to connect to 911," read a statement issued AT&T at 8:20 a.m Central Time. "This has been resolved, and we apologize to anyone who was affected."

AT&T did not disclose the cause of the outage.

FREE DAILY NEWSLETTER

Like this story? Subscribe to FierceWireless!

The Wireless industry is an ever-changing world where big ideas come along daily. Our subscribers rely on FierceWireless as their must-read source for the latest news, analysis and data on this increasingly competitive marketplace. Sign up today to get wireless news and updates delivered to your inbox and read on the go.

Several regions called out the network interruption, with police departments in Minnesota, Texas, Indiana, Alabama, Massachusetts, reporting the issue.

The Tarrant County, Texas, 911 District reported the outage in a tweet around 6:30 a.m., according to the Dallas News.

AT&T has had 911 outages before. In 2017, police departments across the country reported two similar 911 outages that together resulted in more than 15,000 failed 911 calls. The Federal Communications Commission levied a fine of $5.5 million against AT&T for those outages.
 

Read more on

Suggested Articles

Verizon and Ericsson this week announced the first container-based wireless Evolved Packet Core (EPC) technology deployment in a live network—a critical step…

A House subcommittee hearing on Tuesday focused much of its attention on the C-Band and how to allocate spectrum for 5G while protecting incumbents, but the 5.…

A rural broadband consortium led by C Spire has launched a new website to help educate and provide updates about the group’s efforts to help bridge the country…