Avaya and Research In Motion plan to extend Avaya's secure enterprise communications applications to RIM's BlackBerry platform over WLANs using SIP. The companies say they are in the final stages of VoIP interoperability testing for the Avaya Converged Communications Server and the BlackBerry 7270 Wireless Handheld for WLAN. The technology aims to enable broad compatibility between the BlackBerry 7270 and Avaya's family of IP-enabled communications solutions utilizing SIP-based IP telephony. Enterprises will be able to increase productivity by reducing decision cycle time and improve customer service by making personnel more readily available, claim the firms.
The companies note that future development will focus on integrating Avaya communications applications more tightly with the business process applications that are supported on BlackBerry, such as sales force automation tools, to further empower on-campus workers to make decisions quickly and serve customers effectively.
For more on Avaya/RIM IP wireless telephony collaboration:
- read this joint press release