Google promises Nexus One fix, denies Wal-Mart sales plans

Google said it is working on a software fix to help Nexus One users that are having difficulty connecting to T-Mobile USA's 3G network, but said it would not be able to address issues that are purely coverage-related.

In a post on Google's Nexus One help forum, Google said it is working with HTC, the maker of the smartphone, on the issue. "Our engineers have uncovered specific cases for which a software fix should improve connectivity to 3G for some users. We are testing this fix now, initial results are positive, and if everything progresses as planned, we will provide an over-the-air software update to your phone in the next week or so," Google wrote in the post. "It may be, however, that users are experiencing problems as a result of being on the edge or outside of 3G coverage, which a product fix cannot address."

Shortly after the phone went on sale earlier this month, Google and T-Mobile--Google's first carrier partner for the device--acknowledged that some Nexus Ones were having trouble connecting to T-Mobile's 3G network, or were fluctuating between 3G and EDGE data speeds.

"Google and T-Mobile are investigating this issue and hope to have more information for you soon," a T-Mobile forum post said at the time. "We understand your concern and appreciate your patience."

In other Nexus One news, both Google and Wal-Mart denied that the device will soon be sold through Wal-Mart online. Yesterday, a Nexus One appeared on the Web site of Let's Talk, an online retailer, and indicated that Wal-Mart would be selling the device soon--with support for Sprint Nextel and Verizon Wireless. "We currently have no plans to distribute the Nexus One through any channel other than our Google-hosted Web store," Google spokeswoman Katie Watson told IDG News Service. Wal-Mart said it has no plans to distribute the phone, and will work to remove the Web page.

For more:
- see this Google forums post
- see this Boy Genius Report post
- see this IDG News Service article

Related Articles:
Google, HTC try to calm Nexus One concerns
Google admits issues with Nexus One
Fine print on Nexus One raises questions
Google's Nexus One promises new distribution channel for smartphones

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