Amid Sprint's heavy subscriber loss of 1.09 million in the first quarter, the latest American Customer Satisfaction Index (ACSI) published today said the operator's customer satisfaction rating fell by more than 8 percent in the first quarter. According to ACSI, Sprint's customer satisfaction rating has fallen to an all-time low score of 56 on a 100-point scale. In comparison, Sprint's competitors Verizon, AT&T and T- Mobile all scored 71 or higher in the survey.
Sprint is embarking on an aggressive turnaround plan, which includes new plans and devices and better customer service. How far will Sprint drop to the bottom before it climbs back up again?
For more about the survey:
- check out this Network World article