Despite rising wireless calling volume, the average number of initial connection problems has dropped 50 percent compared to 2004, according to a J.D. Power study. The report notes the typical US wireless customer talks 418 minutes (6.9 hours) per month, on average, a 7 percent increase from 2004 (389 minutes or 6.5 hours). The number of calls made or received in a typical month has also increased from an average of 77 in 2004 to 84 in 2005.
The study ranks Verizon Wireless highest in five of the six US regions. The company tied with T-Mobile in the Northeast and Southeast. Ranking highest in the Southwest was Nextel.
To learn more about J.D. Power's wireless quality study:
- read this company press release