SPOTLIGHT: Cingular kicked out of BBB in upstate NY

Highlighting many US consumers' dissatisfaction with mobile operators, Cingular Wireless has been kicked out of the Better Business Bureau of Upstate New York for its poor handling of customer complaints. Membership in the association is contingent on the company answering any and all complaints. Cingular had 20 unresolved or unanswered complaints and a total of 200 for the area in the past three years. The incident is more symbolic than anything else, and the BBB has previously stated that mobile carriers have more complaints filed against them than any other industry. Article


Like this story? Subscribe to FierceWireless!

The Wireless industry is an ever-changing world where big ideas come along daily. Our subscribers rely on FierceWireless as their must-read source for the latest news, analysis and data on this increasingly competitive marketplace. Sign up today to get wireless news and updates delivered to your inbox and read on the go.

Suggested Articles

AT&T has shifted its Cricket prepaid brand to a 100% authorized retailer model, according to Wave7 Research.

The FCC decided to extend the timeline for responding to Huawei's application for review until December 11.

All operators are trying to understand the intersection between their networks and hyperscale networks. But who gets the lion's share of the revenue?