SPOTLIGHT: How to skirt extra mobile-phone charges

I'm sure mobile operators are wild about this article in the New York Times, which tells readers how to avoid additional charges associated with services such as 411 and driving directions. By calling 800-FREE-411, users can get the number they are seeking for free if they listen to a 20-second ad. They can also utilize a little-known Google service by sending a text message to 46645 and typing the information they are looking for in the body of the text message. Article 

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