SPOTLIGHT: Two carriers in Customer Service Hall of Shame


MSN Money has released its inaugural list of the ten companies with the worst customer service, it calls the list the Customer Service Hall of Shame. Number 1? Sprint Nextel. Number five is AT&T. Verizon is number eight. Comcast, Time Warner and DirecTV are also on the list. While the results follow a rich history of telecom companies faring poorly in customer service satisfaction surveys, it seems to me these services are the most prevalent and complicated ones most U.S. consumers deal with everyday. While that doesn't mean there's not room for improvement, it certainly colors the data. Article

Suggested Articles

Meanwhile, multiple countries have now postponed planned 5G spectrum auctions.

Top in-flight connectivity trends that are fueling the business aviation market in 2020

Microsoft announced the preview of Azure Private Edge Zones, which are private 5G/LTE networks combined with Azure Stack Edge on-premises.