Sprint, Palm planning 'war rooms' for Pre launch

It's no secret that Sprint Nextel and Palm have a lot riding on the June 6 launch of the Palm Pre, and they are taking extra measures to ensure that the launch goes smoothly by preparing "situation rooms" and "war rooms" to handle issues that may come up. The situation rooms will handle any problems that may arise during the launch, especially technical support issues, and will also provide a place for store representatives to get answers via live chat. Further, Extra Sprint employees will be called on to handle possible crowds, and Palm is sending its own employees to 100 Sprint stores around the country. Article

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