Sprint (NYSE: S) said it is offering customer care services across a range of social sites including Facebook Messenger and Twitter, thanks to a teaming between the nation's fourth largest wireless carrier and social customer service vendor Conversocial.
"We want to build long-term relationships with our customers who choose to engage via social channels and have the ability to respond in the channels they want to connect with us," said Marci Carris, SVP of customer care at Sprint, in a release. "The addition of Messenger to our social care efforts was a simple decision."
Conversocial said its Messenger service is optimized for CRM and customer service technologies and includes tracking, compliance and metrics. Release