T-Mobile fails to explain its 4-hour outage

T-Mobile is pretty focused, for now, on closing its $26.5 billion merger with Sprint. (Pixabay)

T-Mobile customers across the country couldn’t make calls or send text messages for about four hours yesterday, confirms the carrier. The T-Mobile outage began around 6 pm ET and was resolved by about 10:30 pm ET.

Our own FierceWireless senior editor Monica Alleven said, “I was able to get texts and calls during the time of the outage yesterday with T-Mobile, so it didn't affect every subscriber.” 

According to a report from TechCruch, the outage seemed to affect some subscribers’ texts and voice service, but it did not affect their mobile data.”

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In response to a number of questions from FierceWireless about cause and location of the outage and the number of customers affected, a T-Mobile spokesperson referred us to two tweets that didn’t provide any details: one from T-Mobile CEO John Legere and one from CTO Neville Ray:

A spokesperson for Verizon took the opportunity to give a tweet jab to T-Mobile:

These kinds of mobile outages are relatively rare. Earlier this summer AT&T suffered a nationwide service outage for about two hours that prevented AT&T cellphone customers from calling 911 or sending text messages.

RELATED: AT&T suffers nationwide 911 service outage

T-Mobile is pretty focused, for now, on closing its $26.5 billion merger with Sprint. Its top executives have been spending their time on the phone with FCC commissioners to propel the deal.

RELATED: T-Mobile execs dial up FCC chair, commissioners

Legere joked on the carriers’ most recent earnings call, saying “For the foreseeable past, Mike [Sievert] and I have spent every day in Washington, D.C., only briefly calling back to Matt [Staneff, the company's CMO] to see how the business was going, and the business had all-time record results,” according to a Seeking Alpha transcript.

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