T-Mobile resumes Sidekick sales after data loss

T-Mobile USA said that it has resumed selling Sidekick devices, a little more than a month after a Microsoft server glitch caused some Sidekick users to lose their personal data. The carrier announced new, lower prices for the devices: the Sidekick LX 2009 will be $149.99 with a two-year contract and the Sidekick 2008 will be $49.99 with a two-year contract.

Microsoft has been able to restore many users' data, but the entire event was a black eye for Microsoft and T-Mobile. In the wake of the debacle, T-Mobile said that in addition to crediting customers who had Sidekick data plans with a free month of data services, it would give a $100 credit to customers who experienced a "significant and permanent" loss of data.

Microsoft said the outage was caused by "a system failure that created data loss in the core database and the back-up." The company  said it has now taken steps to improve the stability of the Sidekick service and has a more "resilient" back-up service.

For more:
- see this CNET article

Related Articles:
Microsoft loses Sidekick users' data - Top wireless turkeys of 2009
Microsoft begins restoring Sidekick users' contacts
Microsoft: We have recovered most T-Mobile Sidekick data
T-Mobile USA hopeful about recovering users' Sidekick data
T-Mobile, Microsoft 'almost certainly' destroyed users' Sidekick data

Suggested Articles

Ericsson now has commercial 5G RAN contracts with South Korea’s three major mobile operators.

The Wall Street Journal reports that AT&T has hired bankers at Centerview Partners and Goldman Sachs Group in the talks with Elliott.

MWC Los Angeles 2019 kicks off in just a few days, with vertical industries being drawn into the mobile conversation.